Desktop and User Support
An efficient, friendly helpdesk to support your users and maintain operations
It's Like Having the World's Best IT Guy
We’re just a phone call or email away. Our team can offer you a wide range of expertise:
On-Site & Remote Support
Schedule an appointment to get help on site, or call/email us for a faster response. We use powerful software to share your screen and get you help with a minimal wait.
Mobile Device Support & Sync
We help you organize, configure, update, and secure your mobile devices. We can help you access your company data from anywhere and lock down devices if they are lost or stolen.
IT Inventory & Tracking
We manage your IT inventory and document your systems so that you can keep track of what you have and where it is. Stop worrying about where your machines are and start receiving a monthly report on their status, health, location, and configuration.
Antivirus, BackUp & Security
Keep your workstations secure and protected from viruses, prying eyes, or thieves. Know where all of your machines are at all time and keep your data backed up 24/7.
Workstation Management & Maintenance
Rest assured knowing that our advanced monitoring software checks all of your devices 24 hours per day, automatically alerting us to start working on your problems before they interrupt your work.
Workstation Upgrades & Replacements
You’ll know when it’s time to upgrade or replace your workstations thanks to our advanced monitoring system. When it is, we’ll make it seamless by helping you select the right equipment, then onboarding it with minimal user impact.
Our support team helps businesses focus on business
Working with ID Solutions is like having an internal IT department without the expense. We are honest, reliable, responsive and make recommendations that are easy to implement and cause minimal disruption to you and your staff
Request a Service Desk Tour
Learn how our technicians can support your employees
3 Reasons to Choose ID Solutions
Friendly, Local Technicians Who Know Your Name
Our technicians all work together here in our Berkeley office, sharing resources and getting to know our customers. We carefully select our technicians and our customers, allowing us to ensure a quality relationship built on trust.
Organized, Accountable Problem Solving
We use industry-leading tools to track and monitor problems, collaborate between technicians, communicate with our clients, and keep careful records of all problem solving for full accountability.
Reliable, Trusted Maintenance For All Technology
You’ll know that your systems are up to date and healthy with our meticulous reporting and monitoring. We add an extra human touch with manual system reviews, documentation updates, and strategy sessions.